FAQs and Technical Help

FAQs and Technical Help

Account
FAQs

Account FAQs

How do I change my password?

To change your password while logged in:

Go to My Account and enter your new password in this area:

How do I change my credit card information?

To change your credit card information, go to My Account and click on the Update My Payment Information button in the top right-hand corner.  

This will take you into the cart.  Enter your email information to request an access link to your account information:

Click the link in the email that was sent to you:

Click update your information in the box at the top of the page:

In the box that pops us, update your payment information and click update and then save changes.

***PLEASE do not change your email address without notifying us – your subscription may be suspended temporarily.

How do I see my subscription information?

To see your subscription information, go to My Account and click on the Update My Payment Information button in the top right-hand corner.  

This will take you into the cart.  Enter your email information to request an access link to your account information:

Click the link in the email that was sent to you:

Click on “Subscriptions” at the bottom left-hand corner of the screen to view your current subscription.

What happens when my payment fails?

You will receive an email notifying you that your payment has failed with a link to update the payment.  

Your subscription is setup to renew on the day of the month you established your subscription.  When your payment fails, it does not reset and we do not refund the missed time of the subscription due to the payment failure.  Please respond immediately to update your payment. 

How to cancel my subscription

To request to cancel your subscription, go to My Account and fill out the cancel form on the left-hand side of the screen.

The Medical SLP Support team will reach out to you to assist you with your cancellation.  When you email us to cancel your subscription mid-cycle, your membership access is set to end at the end of the subscription month or year when that subscription expires.  You have access to content until that time.

If you do not receive a cancellation confirmation within 1 business day, please email info@medslpcollective.com to confirm receipt.  If you do not receive an email confirming cancellation from us, we have not received your cancellation request and it is your responsibility to followup.  We have a no refund policy and cannot refund if we do not receive a request.

Please be aware that cancellation requests are processed Monday – Friday from 8 AM to 5 PM EST.  If your subscription rebills on the weekend or after business hours, your cancellation will not be effective until the following business day, so please cancel in advance if possible and do not wait until the last minute.  We do not process refunds for late cancellation requests.

 

Private
Forum
FAQs

Private Forum FAQs

How do I join the Medical SLP Collective Private Forum?

To join the forum, go to the dashboard and click on the Forum Icon:

It will take you to the forum landing page to request to Join the form.  Follow the steps below:

Once we have approved your request, you will receive an email with the following message:

Click Join Now and go to this page to setup your account to enter the group.

 

 

How do I change my forum password?

To change your account email or password in a Mighty Network, go to your Profile Image > Personal Settings > Account > Change Email.

From here, you'll see the option to change your email address.

If you're signed into your Mighty Network on the web, you'll also see an option that lets you Add a Password if you are currently signing in via email or using the LinkedIn or Facebook option.

How do I adjust my notifications?

If you're a member of a Mighty Network, you'll automatically start receiving notifications when there is activity that is relevant to you.

By default, you'll get push notifications on your phone or email notifications depending on how you've set up your preferences.

To update your notification settings in the app or on the web, go to your Profile Image > Personal Settings > Notifications.

If you have the mobile app installed, you'll see the option to choose whether you want to be notified about activity relevant to you via email only, by mobile notifications only, or through both methods. You can also select “None” and you will be unsubscribed from receiving any notifications going forward.

Once you've selected the way you want to be notified, you can toggle which types of notifications you want to receive.

You can choose to receive an email or push notification when:

  • A member messages you directly
  • Someone @ mentions you in a post or comment
  • There is a new comment on your post
  • There are notifications related to an event you are attending
  • There is a new comment on a post on which you also commented
  • There is a cheer on your post
  • There is a new post from your one your Network Hosts
  • There are new posts from people you follow
  • A question was asked that you can help answer
  • Activities occur that are relevant to you

You can update your notification preferences anytime from the mobile app or on the web and they'll be updated everywhere.

How do I access the forum from the Mighty Network App?

The best way to access the private forum from your phone is to click on the forum link from your phone or tablet.  You can do this through an email notification or straight from the dashboard of the membership site.  

ASHA CEU FAQs

ASHA FAQs

What do I need to know about offerings for ASHA CEUs?

There are two ways to obtain CEUs on our website. (Your state requirements will depict how you take them!)

Important Information About Webinars/Summits/Journal Club:

 

  • During the last week of every month we will have a LIVE 2-hour webinar usually around 8-9pm EST. (We usually try to aim for the last Wednesday of the month around 8:30pmEST but sometimes we have scheduling conflicts, so keep your ears peeled!) If your state licensing board requires you to take LIVE courses, then be sure to show up at this time! They are interactive so you are able to ask the presenter questions during the webinar.

 

  • These Webinars/Summits/Journal Clubs are ALL recorded and will be posted in the ASHA CEUs section of the MedSLP Collective on the 1st of the following month. (So if the offering is January 25, the recording will be available Feb 1 — that’s just how ASHA makes us do things around here.) You can always go back and watch the recorded one and get your ASHA CEUs that way, but just be mindful of your state requirements if you’re needing to show up LIVE so you clear your schedule.

 

  • Currently there are over 40 webinars on the site and some are 1 hours, and some are 2, so they are registered for 0.1 ASHA CEUs or 0.2 ASHA CEUs respectively, but from now on they will all be 2 hours, so you’ll get 0.2 ASHA CEUs for each webinar here on out!  We also have two summit recordings that are .95 ASHA CEUs and 1.0 ASHA CEUs.  In July we will be offering ASHA CEUs for a Journal Club.

 

We also have an “upcoming offerings” section on the site, so you can plan your schedule!

 

In the meantime, I will also send out reminders of the topic and how to sign up for each month’s offering. (I will also post links in the Facebook group, and other forum!)

 

  • For the LIVE Webinars/Summits/Journal Club: You MUST click the link that I email out, or the event in the Facebook group or forum and REGISTER for the Webinars/Summits/Journal Club in order to watch it LIVE. Again, it is FREE for all members, but by registering that is how we verify that you are in fact, a member 🙂

 

  • When you REGISTER, you must check the box that says “I want to receive ASHA CEUs.” Please fill in all of the information, including your ASHA number, please do not make something up. Please double and triple check that your number is entered correctly in order to not delay reporting. If you put it in wrong you will have to file an appeal later and it is not fun (and it costs money!)

 

  • After you have registered, a link to watch the LIVE Webinars/Summits/Journal Club will be emailed to you the day of the webinar. We also will email the handout to you to have ahead of time as well. If you do not receive a link at least 30 minutes before the webinar please email info@medslpcollective.com
    • Per ASHA, we do have to shut down registration, 15 minutes before the start of the live webinar, so please do not try to register that late then email asking for your link, please be patient and just wait for the recording!
    • Please do NOT post in the Facebook group looking for the link, no one in the group has access to your account, so please email info@medslpcollective.com 

 

After the Webinars/Summits/Journal Club is Over: 

  • Once you’ve watched the LIVE Webinars/Summits/Journal Club (and you MUST watch until the END), go back to the “WEBINAR” section of the site to complete the course survey and take the quiz. You will have 14 days after the LIVE webinar to take the quiz, so no immediate rush.

 

  • After you’ve passed the quiz, a certificate will pop up for you to print for your records. If it does not pop up, (or you just forgot), contact us at info@medslpcollective.com and we will help you get a copy.

 

  • You do not have to do anything further if you are a member of the ASHA CE Registry as long as you clicked “Get ASHA CEUs” when you registered (and you entered your information correctly), we will submit it to ASHA for you.
When are the CEUs Reported to ASHA?

We report your attendance to the live webinars within 45 days of the webinar, and then ASHA has 45 days to get it up on your transcript, so it may take a full 90 days for it to appear on your ASHA CE registry transcript, but you are given credit for the date that the LIVE webinar occurred. 

We report the recorded webinars monthly, and have 45 days at the end of the month to submit the reporting, and then ASHA has 45 days to get it up on your CE transcript, so it may take a full 45 days after the end of the month in which you took the course for it to appear on your ASHA CE registry transcript.

Why is there a disclaimer on the certificate for ASHA CEUs?

ASHA requires us to put this on the certificates because sometimes attendees get confused thinking that by attending the course, they are earning the CEUs.  This is not true; ASHA CEUs are only awarded to those persons who are valid members of the ASHA CE Registry.  We send your information over to ASHA if you request it, but it is up to them to check to see if you are a member and put it on your transcript. If you are a member of the registry then you are good to go!

Need Help?

Click Here to Email Us for Technical Assistance at info@medslpcollective.com