Empathetic and Culturally Competent Communication

Presented by: Maria Morgan

March 28th, 2022

8:30 PM EST / 7:30 PM CST / 6:30 PM MST / 5:30 PM PST

After this webinar, you will be able to…

  • Learners will identify the benefits of listening with empathy.
  • Attendees will list the five steps of listening with empathy to engage in culturally competent communication and trust building.
  • Learners will identify examples of listening with empathy.


  • 8:30 PM -8:35 PM: Introduction
  • 8:35 PM- 8:40 PM: Goals, Objectives
  • 8:40 PM – 9:00 PM: Identify the Benefits of listening with empathy
  • 9:00 PM – 9:20 PM: The five steps to listening with empathy; how to use each one to engage in culturally competent communication and build trust.
  • 9:20 PM – 9:30 PM: Practical examples 
  • 9:30 PM – 9:45 PM: Q&A

Speaker Information

Maria Morgan has spent most of her career reviewing, developing, and implementing programming and policy focused on equity and inclusion through her work in health care and education. She previously practiced law in Kansas City, where she focused on matters involving employment discrimination, harassment, and civil rights issues while serving as a labor and employment and education lawyer in law firms and corporations. Her employers leveraged her experience as a plaintiff’s attorney, defense attorney, and her work in civil rights compliance. She has significant experience training organizational leadership teams on equity and inclusion as well as employment issues. Maria worked as Staff Counsel for Health Midwest where she was responsible for all aspects of employment law for the 13-hospital system. While at Health Midwest, Maria led a team charged with developing a cultural competency program to improve health equity outcomes for marginalized patient populations. Maria holds a Juris Doctorate degree from the University of Missouri – Kansas City and an undergraduate degree from the University of Missouri – Columbia.


Maria Morgan is a consultant for Equity in Motion. She will receive a speaking fee for this course from the Medical SLP Collective.
Maria Morgan has no non-financial disclosures.

Additional Info and FAQ:

Can I get continuing education for this webinar?  

You must be a Medical SLP Collective Member to get ASHA CEUs.  After watching the webinar, you will need to pass a short quiz with at least 80% accuracy to obtain credit for your participation. The link to the quiz will be emailed to you. Once completed, we will email you a certificate of completion within 48 hours.  You have 14 days to complete the test.

If you'd like to earn ASHA CEUs for the presentation, we can report your completion to ASHA. ASHA CEUs are awarded to those that meet eligibility criteria by the ASHA CE Registry upon receipt of the ASHA CEU Participant Form from the ASHA Approved CE Provider.

What is the Refund/Cancellation Policy?  

Click here to view our policy:  https://medslpcollective.com/cancellation-of-courses-and-events/

What can I do if I have a complaint?  

Please contact us at info@medslpcollective.com

Who is this webinar appropriate for?  

The target audience for this webinar is licensed speech-language pathologists. There are no prerequisite skills or knowledge needed beyond the basic speech-language pathology training and licensing.

What if I need special accommodations?  

If you require accommodations to access these materials due to a disability, please email us at info@medslpcollective.com

Empathetic and Culturally Competent Communication – Live Webinar Registration:


Please Note:  You must be a Medical SLP Collective Member to get ASHA CEUs.